troubleshooting
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Choose the problem you are having and select the area for your solutions.
Screen is Black
Cause
The program was on a program and has completed that scheduled cycle.
A blank screen is usually a sign of no power.
If none of the above steps worked, it could be an internal problem.
Solution
Republish the program. If you can’t see the controller, check power. Ensure the days and times the program is playing is set correctly.
Turn off the circuit breakers to your sign. Leave off for 5 minutes. Turn on.
Click “Request Technician” and fill out the form for a technician to take a look at your sign.
Small Black Box on Screen
Cause
The power supplies are designed to shut off in the event of a power surge.
If none of the above steps worked, it could be an internal problem.
Solution
Turn off the circuit breakers to your sign. Leave off for 5 minutes. Turn on.
Click “Request Technician” and fill out the form for a technician to take a look at your sign.
Partial Black on Screen
Cause
The power supplies are designed to shut off in the event of a power surge.
If none of the above steps worked, it could be an internal problem.
Solution
Turn off the circuit breakers to your sign. Leave off for 5 minutes. Turn on.
Click “Request Technician” and fill out the form for a technician to take a look at your sign.
Data Noise and Black Box on Screen
Cause
This is usually a power supply not on. The receive card next to it has no power going to it due to the power supply being off. Thus, there is no data and simply noise.
If none of the above steps worked, it could be an internal problem.
Solution
Turn off the circuit breakers to your sign. Leave off for 5 minutes. Turn on.
Click “Request Technician” and fill out the form for a technician to take a look at your sign.
Data Noise on Screen
Cause
This is usually a power supply not on. The receive card next to it has no power going to it due to the power supply being off. Thus, there is no data and simply noise.
If none of the above steps worked, it could be an internal problem.
Solution
Turn off the circuit breakers to your sign. Leave off for 5 minutes. Turn on.
Click “Request Technician” and fill out the form for a technician to take a look at your sign.
Colored Square on Screen
Cause
This is a latch on an integrated chip that is internally latched open.
If none of the above steps worked, it could be an internal problem.
Solution
Turn off the circuit breakers to your sign. Leave off for 5 minutes. Turn on.
Click “Request Technician” and fill out the form for a technician to take a look at your sign.
Colored Line on Screen
Cause
This is usually a data cable not being seated properly.
If none of the above steps worked, it could be an internal problem.
Solution
Turn off the circuit breakers to your sign. Leave off for 5 minutes. Turn on.
Click “Request Technician” and fill out the form for a technician to take a look at your sign.
Cannot Change Sign (No Green Dot)
Cause
Something may have caused a communication issue in the controller.
If none of the above steps worked, it could be an internal problem.
Solution
Turn off the circuit breakers to your sign. Leave off for 5 minutes. Turn on.
Click “Request Technician” and fill out the form for a technician to take a look at your sign.
Other
Cause
Other issues.
If none of the above steps worked, it could be an internal problem.
Solution
Turn off the circuit breakers to your sign. Leave off for 5 minutes. Turn on.
Click “Request Technician” and fill out the form for a technician to take a look at your sign.
What our customers have to say
From the planning stage of choosing a sign, to the design and installation of the sign, Infinity Video Walls was a joy to work with. Both John and Lemuel were very helpful throughout the process! They delivered the sign we were promised at a price that stayed within our budget. The result of having the sign has been a great increase in visitors to the church, many of them making Solid Rock their new church home. The vivid colors produced through the sign are amazing! Choose Infinity Video Walls for your next project, you’ll be glad you did!
D.Y.
End product was more than what we imagined! Staff worked extremely well with me ensuring every step of the way was covered along the way. The sign is a 10×12 foot sign that can be seen from a good ways. The base has a rock siding that matches with the building very well. Love our LED Sign!
N.H.
Infinity Video Walls has been excellent to work with on many projects we have completed at Hard Rock and other Cherokee casinos. They are a fantastic value and provide top-notch products and customer service. I would highly recommend them for your upcoming project!
K.C.
Henderson Signs Branson, MO. We have used the Infinity Video Walls products on several project here in the Branson area. We have been very pleased with the delivery time, high quality displays, and installation. Infinity Video Walls will compete with any other LED company across the nation! The Infinity warranty is far more superior than what I have seen in the past. If your planning for a LED sign installation, we would give the company a five star rating!
J.H.
We at D.S.&F. PLUMBING LLC are very happy with our new LED signage. We get a lot of positive feedback from the public. Experius did a great job at a fair price.
Dennis Rodgers owner D.S.& F. Plumbing LLC
S.R.
recent projects
If you are looking to capture the attention of passersby and bring in new business, get in touch today.
21793 E. Admiral Place
Catoosa OK 74015
918.913.7820
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